FAQ

Q: As a student, how do print documents from my personal laptop or lab computers to the school-owned printers?
A: For instructions on how to use the ePrint facility from your personal laptop or lab computers to school-owned printers, click ePrint Wireless Printing for Students.
Q: I have installed SPSS already.  How do I update my license key to keep the software functioning?
A: For instructions on how to update the SPSS License key click Updating the SPSS License Key (Windows) or Updating the SPSS License Key (Mac).
Q: How do I download and install SPSS v20.0 on my computer?
A: For instructions on how to download and install SPSS 20.0 to your Windows PC, click Download Windows SPSS 20.0; For a Mac, click Download Mac SPSS 20.0

  
Q:  For Faculty & Staff only:  How can I clean up my email in Outlook 2010?
A: Click start button below to start video (4:32 minutes). Click bottom right corner to view in Full Screen.
                 Please ignore section on archiving (last part of video starting at 4:33).

 
Q:  For Faculty & Staff only:  How can I automatically empty my Deleted items folder in Outlook 2010?
A: Click start button below to start video (1:19 minutes). Click bottom right corner to view in Full Screen.

 
Q: How do I use GoToMeeting for online meetings?
A: For information on using GoToMeeting, click GoToMeeting Initial Setup, GoToMeeting Very Quick Guide, and GoToMeeting Support.
Q: How can I update my browser to work with eCollege?
A: For more information, click Browser Update Instructions for eCollege
Q: How can I find more information about how to use my iPhone?
A: For more information, click iPhone 4 Tech Specs, iPhone 4 Tips and Tricks, and Manuals.
Q: How do I use the Black Box in classrooms, including projector use?
A: To use the Black Box in classrooms, including projectors, click Black Box Classroom Guide.
Q: How do I use the Podium in classrooms, including projector use?
A: To use the Podium in classrooms, including projectors, click Podium Classroom Guide.
Q: How can I protect the privacy of information being printed at the large multi-function Toshiba printers?
A: To protect the privacy of information being printed at the large multi-function Toshiba printers use the Private Print option. For instructions to use the option,click Private Print. To set up the default on your printer to always use Private Print, click Set Private Print as default.
Q: Where can I find the 2012-2013 TCSPP Academic Catalog and Student Handbook?
A: To access the 2012-2013 TCSPP Academic Catalog and Student Handbook, click 2012-2013 TCSPP Academic Catalog and Student Handbook.
Q: For Faculty & Staff only: How do I add my Exchange email to my iPhone or iPad?
A: To add your Exchange email to your iPhone or iPad, click eMail Setup- iPhone or iPad - Faculty Staff.
Q: For Faculty & Staff only: How do I add Exchange email to my Blackberry?
A: To add your Exchange email to your Blackberry, click eMail Setup - Blackberry - Faculty, Staff.
Q: For Students: How do Iconfigure the Google Mail app on my iPhone, iPad, or iPod touch?
A: To configure the Google Mail app on your iPhone, iPad, or iPod touch, click http://mail.google.com/support/bin/answer.py?answer=77702
Q: For Students: How do I configure the Google Mail app on my BlackBerry?
A: To configure the Google Mail app on your BlackBerry, click http://mail.google.com/support/bin/answer.py?hl=en&answer=78882
Q: How do I configure Cisco VPN Client to my TCS-owned PC to connect from home?
A: For instructions on how to configure Cisco VPN Client for PC, click CiscoVPN setup for PC.
Q: How do I configure Cisco VPN Client to my TCS-owned Mac computer to connect from home?
A: For instructions on how to configure Cisco VPN Client for Mac, click Cisco VPN on Mac OS X 10.
Q: How can I find instructions on how to use the new Toshiba Copier-Scanner-Printer machines?
A: For instructions on how to use the black-and-white device, click http://www.toshibamedia.com/855/base.html For instructions on how to use the color device, click http://www.toshibamedia.com/6530c/index.html.
Q: How do I add a printer or copier?
A: To add a printer or copier, click Add a Printer.
Q: How can I add the TCSPP Academic calendar to my Outlook 2010?
A: For instructions to add the TCSPP Academic calendar to Outlook 2010, click Add calender to Outlook.
Q: How can I add the TCSPP Academic calendar to my Google calendar?
A: For instructions to add the TCSPP Academic calendar to Google calendar, click Add calendar to Google.
Q: How can I resolve issues with a shared calendar (i.e. I open a shared calendar, but it is blank (has no appointments listed)).
A: Do the following steps to resolve calendar issues (use for Windows 7 only):
1. In Outlook, click Mail
2. Click File
3. Click Account Settings
4. Click Data Files
5. Click Settings
6. Click Advanced
7. Uncheck Use Cached Exchange Mode
8. Uncheck Download shared folders
9. Click OK
10. Click Close
11. Restart Outlook
12. Verify you can see shared calendar appointments
13. Repeat steps 1 to 6 above
14. Check Use Cached Exchange Mode
15. Check Download shared folders
16. Click OK
17. Click Close
18. Restart Outlook
19. Verify you can still see shared calendar appointments